1. Introduction and Data Controller Information
Welcome to thrustloom (accessible via www.thrustloom.com). We respect your privacy and are fully committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, interact with our services, or acquire our standalone simulation flight entertainment software.
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and local legislation within XXX, the data controller responsible for your personal data is www.thrustloom.com. You may direct any privacy-related inquiries to our designated contact channel at support@thrustloom.com.
2. Age Restrictions and Eligibility
Our digital entertainment platform and products are strictly intended for individuals who have reached the age of majority.
Minimum Age Threshold: Users must be at least 18 years of age (or 16 years of age with explicit parental or legal guardian consent, where permitted by local law) to register, access, or acquire software from www.thrustloom.com.
Enforcement: By accessing our website and utilizing our services, you warrant that you meet this age requirement. We do not knowingly collect personal data from minors. Any accounts or transactions identified as originating from underage users will be terminated immediately.
3. Information We Collect
We collect and process only the necessary information required to facilitate secure transactions, deliver our digital software, and maintain operational compliance:
Identity and Contact Data: Name, billing address, and electronic mail address (support@thrustloom.com correspondence records).
Transaction and Payment Data: Transaction history, order details, and payment confirmation identifiers. All direct payment processing is executed securely through Stripe. We do not store full credit card numbers or sensitive financial credentials on our servers.
Technical and Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and interaction metrics with www.thrustloom.com.
4. Payment Processing via Stripe
To ensure secure, encrypted, and efficient financial transactions, we utilize Stripe as our primary payment processing provider. When you complete a transaction on www.thrustloom.com, your payment details are transmitted directly to Stripe, which operates as an independent processor adhering to strict PCI-DSS security standards.
Stripe collects and processes transaction data in accordance with its own privacy policies to handle payment authorization, fraud prevention, and regulatory compliance. We do not retain raw payment card data within our internal databases.
5. Data Retention Period
We retain your personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, including the satisfaction of any legal, accounting, tax, or reporting requirements under the laws of XXX and the European Union:
Transaction Records and Invoicing Data: Maintained for a mandatory period of 7 years to comply with commercial tax, financial auditing, and legal record-keeping obligations.
Account and Support Logs: Retained for a period of 3 years following your last active interaction to handle customer support continuity and legal defense requirements.
Technical and Log Data: Automatically purged or anonymized after 12 months, unless longer retention is required for security investigations.
6. Digital Delivery, Consumer Rights, and Waiver of Withdrawal
In strict compliance with European consumer protection frameworks governing digital content supplied via non-digital storage media (such as Directive 2011/83/EU), consumers acknowledge the specific nature of digital software fulfillment.
Immediate Execution and Finality: Our simulation flight entertainment software is delivered electronically immediately upon successful transaction completion.
Waiver of Withdrawal Right: By completing a purchase and initiating the download or electronic transmission of our software, the user expressly acknowledges and agrees that once digital delivery has commenced, the user explicitly waives the statutory 14-day right of withdrawal and refund. This binding provision ensures absolute legal certainty and protects the integrity of digital transactions across our network.
7. Your Data Protection Rights
Under European data protection laws and the legal framework of XXX, you possess the following rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data held by us.
Right to Rectification: You may request the correction of inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations (such as our 7-year financial record requirement).
Right to Restriction of Processing: You can request the suspension of data processing under specific circumstances.
Right to Data Portability: You may request the transfer of your data to another organization or directly to you.
To exercise any of these rights, please contact us at support@thrustloom.com.
8. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal regulations, operational practices, or regulatory standards mandated within XXX and the European Union. Any modifications will be posted directly on www.thrustloom.com with an updated effective date.