Welcome to the official communication portal for thrustloom. We are dedicated to providing prompt, professional assistance and maintaining clear, transparent communication with our players and community members.
If you require support, inquiries regarding our simulation flight entertainment software, or assistance with your account, please reach out to our team using the official contact details provided below.
Official Contact Channels
Primary Support Email: support@thrustloom.com
Official Website: www.thrustloom.com
Registered Business Entity: thrustloom
Registered Office Address: XXX
Customer Support Hours and Response Protocol
Our customer support team operates via electronic messaging to ensure structured and well-documented communication.
Support Availability: Inquiries may be submitted at any time through our designated email channel.
Response Timeframe: Please leave a detailed message outlining your inquiry. Our support personnel will review and respond to all communications within 24 hours.
Important Notice Regarding Digital Content and Statutory Rights
In strict compliance with applicable regulatory frameworks governing digital entertainment software, consumers acknowledge that all transactions involve immediate electronic delivery.
By completing a purchase and initiating the download or electronic transmission of our simulation flight entertainment software, the consumer expressly acknowledges and agrees that once digital delivery has commenced, the user explicitly waives the statutory 14-day right of withdrawal and refund. This binding policy ensures clear transaction finality and legal protection under applicable European consumer statutes.