1. General Inquiries
What is thrustloom?
thrustloom (accessible via www.thrustloom.com) is an independent digital entertainment platform specializing in the publication and distribution of standalone simulation flight entertainment software.
Who is eligible to use and purchase from this website?
Our platform and digital products are strictly intended for individuals who meet the required legal age threshold. Users must be at least 18 years of age (or 16 years of age with explicit parental or legal guardian consent, where recognized by local law). By accessing our website and completing a transaction, you warrant that you meet this age requirement, thereby preventing unauthorized commercial activities by minors.
2. Purchases and Billing
Are your products subscription-based or one-off purchases?
All transactions conducted on www.thrustloom.com are strictly one-off, single-purchase transactions. We do not operate subscription models, recurring billing plans, or automated renewal structures. Each transaction provides a single, dedicated acquisition of the specific digital entertainment software selected.
What payment methods are accepted?
We accept major credit and debit cards through secure electronic payment processing channels. All financial transactions are processed securely and encrypted to protect your payment credentials.
3. Delivery and Digital Fulfillment
How are simulation flight entertainment software products delivered?
Because our catalog consists entirely of digital entertainment software, delivery is handled electronically. Upon successful payment confirmation, the digital product is made available for immediate download or electronic transmission.
Do you provide tracking numbers?
As our products are delivered entirely via electronic means, physical shipping logistics and tracking numbers are not applicable.
4. Refund and Return Policy
What is your policy regarding digital returns and withdrawals?
In strict compliance with European consumer protection standards governing digital content supplied via non-physical mediums (such as Directive 2011/83/EU):
Immediate Delivery and Finality: Electronic delivery commences immediately upon successful transaction processing.
Waiver of Withdrawal Right: By completing a purchase and initiating the download or electronic transmission of our software, the user expressly acknowledges and agrees that once digital delivery has commenced, the user explicitly waives the statutory 14-day right of withdrawal and refund. All sales of digital content are final upon successful electronic fulfillment.
5. Customer Support
How can I contact customer support if I need assistance?
If you have any questions regarding your order, our digital software, or account inquiries, you may reach out to our support team at any time.
Support Email: support@thrustloom.com
Response Timeframe: Please submit a detailed message outlining your inquiry. Our support personnel will review and respond to all communications within 24 hours.